Delivery
Delivery will be made to the address specified when you complete your order.
Should you want to change the shipping address after the goods have dispatched from us a charge of £10 will be required (a redirection approval is subject to your order and account status).
Orders placed before the specified cut off time will be processed and delivered as per your request, providing further security checks are not required and all goods are available.
If delivery cannot be made to your address for reasons under Santrade ltd’s security policies you will be informed as soon as possible.
If you refuse the delivery of your order for reasons under the Distance Selling regulations or you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, Santrade ltd will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. By exercising you right to cancel you are required to return the goods to Santrade ltd, in the same manner it arrived to the customer – this means if an item is sealed and this seal is broken we will not refund or re-credit. If you fail to return the goods Santrade ltd we reserve the right to deduct any costs incurred by retrieving the goods from you.
We make every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, Santrade ltd will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this event, Moby Memory will inform you of any delay as soon as possible. Please note that external factors such as a strike by the delivery courier or weather may also affect the delivery of your goods and we are not liable for this.
For items valued over £50 Moby Memory reserve the right to ship goods to the billing address this is for security reasons
Upon receipt of your order you will be asked to sign for the goods received. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may
affect any warranty claims that you make thereafter. It is the responsibility of the customer to have somebody able to sign for an item if this is required, if an item is sent back to us there will be an additional fee to post the item or a reduced refund is available.
Ownership of an item will not pass to you until we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item is delivered the risk of damage to or loss of the item passes to you. If a delivery note has been left at the address requested for delivery it becomes the customer’s responsibility to collect the item and the item is then in ownership of the customer.
If an item is not delivered it is the responsibility of the customer to inform Moby Memory. Royal Mail 1st Class deliveries can take up to 15 days (this can be verified by Royal Mail) and this is not something that Moby Memory can change and Moby Memory cannot take action until 15 days have passed. A refund cannot be issued until a Non-Delivery Form is completed by the customer AND Royal Mail verify it. There is no time frame to how long Royal Mail takes to complete this process.
Santrade ltd reserve the right to upgrade postage at no extra charge to you the customer with out prior warning.
Santrade Ltd will not be held responsible for delivery times after goods have been handed over to royal mail or any other mail provider.
